t: 0800 1013 070
t: 0161 319 1412
m: 07962 532 526
info@absolutegranitecare.co.uk

Privacy Policy

This policy sets out how we handle the information we receive from customers and those who are a recipient of our services. We take this seriously and will always treat this information with the utmost respect and care.

Welcome

We’ve updated our Privacy Policy on 22 May 2018 to reflect recent changes in data protection laws. We’ll continue to review our Privacy Policy to ensure information is always kept safe and secure.

About our company

Absolute Granite Care Limited, trading as Absolute Stone Care (company registration: 07046915) and Stone and Tile Care Shop Ltd (company registration: 9280965) whose registered address is at 6 Edale Grove, Sale, Cheshire, M33 4RG is committed to processing personal information about you and our customers in ways that comply with our legal obligations.

Absolute Granite Care Limited operates the following websites and is the Data Controller in respect these websites and the services we provide. This Policy explains how we use any personal information we may collect about you when you use our websites; or when you use or are a recipient of our services.

www.absolutegranitecare.co.uk

www.absolutestonecare.co.uk

www.stoneandtilecareshop.co.uk

Why do we have a Privacy Policy?

We must have a legal basis to process your personal information. In most cases, the legal basis will be one or more of the following: in accordance with a contract; to allow us to comply with our legal obligations; to meet our legitimate interests, e.g. understanding how our customers use our services and to develop new services as well as improving the services we already provide; or where it is in the substantial public interest in the case of special categories of personal information.

Personal Information

Personal information we may collect

We may collect personal information which we receive when you:

use our websites;
use our services;
contact us; or
are a recipient of our services.

This may include information:

which you provide where you

complete one of our forms or receipts;
contract with us;
enter information on our websites;
contact us in writing or by phone or;

We may collect the following types of information:

your name, address, email address, telephone number(s) and other contact details;
information required to provide you with a service, and details of our services that you have used;
your company’s name, your position in the company; the company’s address, company’s email address and telephone number;
your payment information such as credit or debit card details;
information collected through using our websites, for example by cookies;
details of any enquiry or complaint;
your information when signing for receipt of a parcel or mailing item.

How we collect personal information

We collect personal information in the following ways:

directly from customers: e.g. when a customer emails to receive our services or fills out the contact form on our websites;
when services are provided together with a business partner and the information is collected by the business partner in order for us to provide you with the services (e.g. ebay and paypal when you have purchased our products in order for us to complete your order, your signature when you sign to receive a parcel sent by a sender using our services);

Uses of your personal information

To provide you and other customers with services that you may request from us or selected third parties.
Legal basis for doing so:

In accordance with a contract
Compliance with legal obligations
Legitimate interests – to provide a high standard of services, to protect the interests; of our business and customers. To administer payments

To administer payments

Legal basis for doing so:

In accordance with a contract
Compliance with legal obligations

To recover debts

Legal basis for doing so:

In accordance with a contract;
Compliance with legal obligations;
Legitimate interest – to ensure that our business is run prudently, our assets are protected and we are able to recover debts owed to us

To conduct credit checks

Legal basis for doing so:

Legitimate interests – to protect our business by reducing credit risks to us

To resolve queries and complaints

Legal basis for doing so:

In accordance with a contract
Compliance with legal obligations
Legitimate interest – ensure that our business is run prudently, queries are addressed, and complaints are investigated so we can prevent reoccurrence.

To enhance or improve your and our other customers’ experience of our services and websites

Legal basis for doing so:

Compliance with legal obligations
Legitimate interest – to ensure that our customers’ experiences of our websites and services are satisfying and to encourage continued interest.

To improve and develop our services, including our customer service standards

Legal basis for doing so:

Legitimate interest – to ensure that our services meet the needs of our customers

To tell you about our services

Legal basis for doing so:

Legitimate interest – to provide our customers with information about our services that may be of interest, provided that we have our customers’ consent to do so.

To protect security e.g. to check your identity when you use our services

Legal basis for doing so:

In accordance with a contract
Compliance with legal obligations
Legitimate interest – to prevent and investigate fraud and to check your identity in order to protect our business

To comply with our legal obligations

Compliance with legal obligations
Legitimate interest – to protect our business

Protecting your information and how long we keep it

This section is about how we keep your information secure and how long we keep hold of it for. We always follow the law and delete your information when we no longer need to keep it.

Keeping personal information secure

We are committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.

How long we keep personal information

We will only retain customers’ personal information for as long as we need it to carry out a particular purpose or meet a particular obligation.

Accessing your personal information

Accessing and updating how we use your personal information

You have certain rights with respect to the personal information we hold about you, which subject to laws, include the following:

Request a copy of the personal data we hold about you;
Inform us of a correction to your personal data;
Exercise your right to restrict our use of your personal data;
Exercise your right to erase your personal data; or
Object to particular ways in which we are using your personal data.

We provide customers with access to their personal information and the opportunity to amend and update their details or preferences (including consent to receive marketing communications) in order to keep the information up-to-date and accurate.

You can exercise your rights to any of the above by contacting us directly in writing. See ‘How to contact us’.

Requests must be made in writing and proof of identification is required in order to protect your information. We also require sufficient details to be able locate your information. For example, dates and details of the websites or services that you have used. An optional form may be provided to assist us in locating the information you require.

Keeping personal information up to date

We will ensure that personal information is kept accurate and up to date as far as is reasonably possible. However, we rely on our customers to ensure that some of the information we hold about them is accurate and up-to-date. We encourage customers to inform us of any changes to their information.

How to contact about your personal information

For requests, complaints or queries relating to the use of your personal information please contact our Information Security Team. To contact the team please write to:

Information Security Team
Absolute Granite Care Ltd
6 Edale Grove
Sale
Cheshire
M33 4RG

Email: info@absolutegranitecare.co.uk

Information Security Team
Stone & Tile Care Shop Ltd
6 Edale Grove
Sale
Cheshire
M33 4RG

Email: info@absolutegranitecare.co.uk

Sharing your information

Customer information will be shared with Absolute Granite Care Ltd and Stone & Tile Care Shop Ltd companies, as well as selected third parties. In this section we detail how, why and with whom we share your information.

Passing on your personal information to third parties

Customers’ information is shared with selected third parties for the following reasons:

where customers have indicated they wish to receive information about products, services or promotions that may be of interest to them;
where services are provided together with a business partner and it is necessary to disclose the information to them in order to provide the services;
for the prevention of fraud against us, third parties and customers;
for the purposes of identity verification;
for the purposes of recovering debt;
to prevent money laundering;
where products and services are provided to third parties by us (e.g. for the purposes of identity verification and fraud prevention, and it is necessary to disclose information to them in order to provide the service);
Other third parties (including the police, law enforcement agencies, credit reference and fraud prevention agencies and other bodies) to protect our or another person’s rights, property, or safety e.g.

to exchange information to protect against fraud and to reduce payment risks;
in connection with the prevention and detection of crime.

Disclosures of personal information required by law

We may be required to disclose certain personal information because it is required by law or for the purposes of legal proceedings.

Passing on your personal information for fraud prevention purposes

If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies.

Law enforcement agencies may access and use this information.

We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:

Checking details on applications for credit and credit related or other facilities;
Managing credit and credit related accounts or facilities;
Recovering debt;
Checking details on proposals and claims for all types of insurance;
Checking details of job applicants and employees

We and other organisations may access and use, from other countries, the information recorded by fraud prevention agencies.

Please see below for details of how to contact us if you wish to access your personal information or details of relevant fraud prevention agencies.

Transfers of personal information outside of the UK

We may need to transfer personal information about customers to third parties located outside the UK. If we do, we will ensure that information is protected to a level which meets the requirements of the relevant law.

Marketing preferences

A customer may allow us to provide them with information about products and services that we, or third parties we have selected, which may be of interest to them. We will only do this where a customer has agreed to receive such information.

What are marketing preferences?

You agree to receive marketing information:

from Absolute Granite Care Ltd and Stone & Tile Care Shop Ltd about our products and services by choosing to opt-in on your registration form for our website or service.
from Absolute Granite Care Ltd and Stone & Tile Care Shop Ltd about its similar products and services where you provide your details in the course of purchase or negotiations for the purchase of a service.

The marketing channels used may include all means of communication e.g. email, post, phone, SMS text message and other electronic means. If electronic channels are to be used this will be specifically stated when we collect your details.

Managing your marketing preferences

If you no longer wish to receive marketing communications, you may request to opt-out (unsubscribe) at any time. However, if you have provided information to a Absolute Granite Care Ltd and Stone & Tile Care Shop Ltd through another channel, the use of that information will not be affected by the opt-ins or opt-outs you specify directly with us.

If your information has been passed to third parties you may need to contact them if you change your mind in relation to their continued use of your information.

You can opt-out and request changes to other marketing consents provided to us by writing to our Information Security Team (see ‘How to contact us’ below).

Our Cookie Policy

What is a cookie?

A cookie, also known as a HTTP cookie, web cookie, or browser cookie, is a small piece of data sent from a website and stored in your web browser whilst you are viewing or shopping on a website.

When you visit the same website in the future, the data stored in the cookie can be retrieved and informs the website of your previous activity. Cookies were designed to be a reliable way for websites to remember the activity a user had taken in the past. This can include clicking particular buttons, logging in, or a record of which pages were visited by the user previously.

How we use cookies

Our www.absolutegranitecare.co.uk and www.absolutestonecare.co.uk websites use cookies to keep track of what you have in your basket and to remember you when you return to our site.

Cookies cannot harm your computer. They are not computer programs, and they cannot be used to spread computer viruses, obtain email information or obtain credit card details. The cookies created by our websites are used to:

provide information about numbers of visitors our websites receive;
provide information about the average time spent on particular pages; and
generally improve the performance of our websites.

If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes but will not be able to complete the checkout process.

Other cookies may be provided by third parties for the purposes stated below. Where cookies are provided by third parties, these are subject to the privacy policies of those third parties and the responsibility and liability arising from the use of such cookies will rest wholly with the third party provider, not Absolute Granite Care Ltd and Stone & Tile Care Shop Ltd.

Links to other sites

Our websites may include links to other sites. While we will make every effort to provide links to high quality, reputable sites, we are not responsible for their privacy practices, site content, or the services they offer.

Have a general question about how we use your data?

For requests, complaints or queries relating to the use of your personal information please contact our Information Security Team. To contact the team please write to:

Information Security Team
Absolute Granite Care Ltd
6 Edale Grove
Sale
Cheshire
M33 4RG

Email: info@absolutegranitecare.co.uk

Information Security Team
Stone & Tile Care Shop Ltd
6 Edale Grove
Sale
Cheshire
M33 4RG